Ferdinand Weitel, a forklift driver, is desperate: Insurance agent Arno von Mehling, a true sales talent, has had contracts signed in record amounts. Now Weitel is wandering through the corridors of the insurance company trying to save what can still be saved - on Shrove Tuesday of all days. The department for customer service and complaints is in a colorful mood and has no ear for Weitel's worries. Finally, secretary Annerose Waguscheit takes heart and tells him about the evening carnival ball ...